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Customer Care Executive

Job Summary:
He/she should be customer-oriented with the passion to serve and understand customer's needs and should be responsible for making sure that customer related activities are done within stipulated time frame.

Qualification:
Graduate/Post Graduate

Experience:
. 1-2 years of experience in call centre/IT/Hospitality/Bank/BPO Industry.

Candidate Profile:
. Must possess excellent interpersonal and communication skills.
. Should be a team player with positive work attitude (has a pleasant disposition and personality).
. Must have great attention to details and customer service; ability to build rapport with customers, employees and understand their needs.
. Ability to work independently and possess excellent problem solving skill for customer enquiries and feedback.
. Must have marketing skills as well as convincing power and must have target driven approach.

Job Profile:
. Servicing existing clients through phone and email only and ensure their satisfaction with the services of Benaka Business Consultancy.
. Maintain good rapport with the clients by offering timely information, support in making updates/changes in catalog, liasioning with the promotion team to ensure relevant & more business enquiries.
. Convincing the clients for upgrades and renewal of services through the following,

1) Explaining new/improved services.
2) Generating appointments from them for the Client Servicing team.
3) Offering all support to the client servicing team for upgrading the client for new services.
4) Preparation of daily call report & appointment generation report.
5) Tracking all WIP cases & coordinate for getting the work completed & hosted.
6) Tracking all renewals and ensuring that we renew all subscriptions.
7) Achieve targets as specified from time to time.

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Operations Analyst

Job Summary:
Responsible for data gathering, report preparation, data analysis and providing insight on company performance. Investigating key performance issues, strategic guidance, advice and support to the business units. This is an analytical cum commercial role and you must be able to evidence where you have previously made advancements for a business, with a proven track record in marketing & business analytics for consumer/ retail/ internet business. The key contributions shall be in the areas of gathering business inputs, report preparation, data analysis, understanding business problems & recommending solutions, data modeling, data organization & storage.

Qualification:
Graduate in engineering/ statistics/ operations research/ economics from a premier institution. Post graduation in business management will be an added advantage.

Experience:
. 4 to 6 years of applied data mining & analysis experience (in disciplines such as sales, marketing, operations etc.)

Candidate Profile:
. Demonstrated strong analytical and problem solving skills.
. Experience in working with programmers, databases and on complex spreadsheets.
. Ability to use quantitative analysis and statistical / mathematical methods to solve business problems using large datasets.
. Very good organizational skills, including time management and multi-tasking.
. Competency in MS Office applications.
. Managed & process oriented with a consultative and collaborative approach towards working with different teams & business units.

Job Profile:
. Ability to investigate key business problems.
. Gathering and integration of data from multiple sources and ensuring data integrity.
. Detailed analysis of data & reports to support business initiatives, to provide data driven business insights leading to fundamental improvements and help creating solutions for:
1) New Customer Acquisition, Data Segmentation & Targeting.
2) Existing Customer Up-selling, Retention, Segmentation & Loyalty.
3) Product Mix Performance, Pricing & Margins.
4) People Deployment, Learning, Productivity, Cost & Retention.
5) Market Mix Optimization & Promotion Effectiveness.
6) Marketplace/Website Performance & Functionality Improvement, UI Improvement through Visitor Behaviour Analysis, Ad Revenue Optimization.
. To produce, update & improve the daily, weekly & monthly reports, dashboards for business units & management on a regular basis to identify issues, trends and opportunities. Also recommend new reports for improved business understanding.
. Create marketable reports, oriented towards improved PR, for media, customers & employees using the data collected.
. Develop customer modeling (for e.g. - acquisition, usage, retention), micro customer segmentation and business forecasting models.
. Conduct research studies to identify new opportunities and areas to focus.
. Manage & store historical data & reports in electronic, physical & searchable format.

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Program Management Officer(PMO)

Program Management Office roles include research support, marketing support, technical support, finance support, administration support, documentation support, operational support and knowledge management support. The Office Team plays an important role in assisting the professional staff in achieving Consultancy objectives. The responsibilities includes,

. Facilitating Technical Delivery and other office management work
. Preparation and Critical Analysis of MIS-Monthly Reports.
. Capturing and circulating Minutes & agenda of the internal meetings and follow up on open deliverables of all meetings.
. Co-ordinating visits of Customers and senior delegates of the company.
. Preparation of business itinerary for visitors and co-ordinate internally and make logistics arrangement.
. Co-ordination of key Internal Events such as outings, parties and other social events.
. Good knowledge of Microsoft applications such as Word, Power point and Excel.
. Experience of handling secretarial function and co-ordinating visits and making travel arrangements.
. Managing Diary for recurring meetings as per Meeting Planner and ad-hoc requests.
. Arranging for domestic and international travel and co-ordinating meetings/agendas while travelling.
. Maintaining Key Files and Contracts.

The consultancy offers opportunities for interested candidates to function as a part of a world class Office Management Team. A Graduate degree or an MBA from a reputed B-School with 1 - 2 years experience is a pre-requisite. Alternatively, those with Masters degree also choose to work with us, especially in research and documentation support.

If interested in the above opportunity, please do send us your updated resume in Doc / Rtf format immediately to careers@benaka.in for further processing along with the following necessary details.

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Quality Control Consultant

The person should have good knowledge and understanding of the process of Quality Control and Documentation in the field of development of web-based projects. The person should have good written and verbal communication skills. Would be part of the Software team assisting in the timely execution of website / software development Projects.

Day to day job responsibilities will include:
. Quality Analysis of all web development/software projects.
. Quality Control documentations and Follow-ups.
. Technical documentation of all web development/software projects.
. Creation of End-user manuals.
. Setting up of internal processes so that QC process is minimized

The person will report to the Software Team Leader. The assignment is result oriented with excellent growth prospects.

Graduate in any discipline with additional qualifications in Quality Analysis & Technical Documentation. The person should have good knowledge in web development, sound knowledge in Quality Control methodologies for web related development and have knowledge about Software Engineering Processes.

Should have minimum of 2 years of work experience in a Website / Software Development Company. Candidates with lesser experience would be considered as Trainees. Microsoft Certification will be an added advantage for the candidate. The person should be flexible and be able to execute project tasks independently. Should have the ability to excel under stress and demanding expectations.

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MIS Consultant

MIS Consultant role includes daily data gathering, analysis, and reporting utilizing various data sources. The production of time sensitive daily reports will provide actionable data that will assist the management in planning and management of finance, personal and technology resources. Analyse and consolidate data to produce weekly, monthly, quarterly, ad hoc and annual reporting utilizing various data sources and interaction with various lines of business and operations area.

Roles & Responsibilities:
. Analyse large pools of data to discover trends, patterns, correlations that will assist management in making better business decisions.
. Metrics setting for the process enhancements and providing recommendations.
. Preparation of daily, monthly, quarterly estimates reviews and consolidation of budgets against actual and helping management take effective decision
. Preparation of various MIS and facilitating the finalization of monthly accounts
. Reconciliation of MIS for major expenses/Validation of posted entries using Tally / ERP
. Create and design reports for the management team and business unit level Operation Managers assist the operations to identify possible solutions to the issues/problems identified.
. Partner with business/process owners to determine and refine reporting and analysis requirements

Functional Skills Required:
. Responsible for managing the day to day accounting functions including banking, receipts, payments and complete documentation
. Should have worked on Tally ERP (as an end user) for minimum period of 1-2 years
. Strong to Expert level of knowledge in Microsoft Office suite (Excel, Word, PowerPoint, Access, Project)
. Strong attention to detail in supporting management reporting with clear and concise data analysis and presentation
. Reconciliation, settlement, follow up of bank, client, vendor and recovery of staff advances.
. Ensuring Statutory Compliance including TDS on various payments and filing various returns
. Coordinating/ interacting with the auditors for smooth audit function.
. Facilitating and suggesting ways for accounting process improvements for effective functioning of the department.

People Management Skill/ Soft Skills:
. Must be able to maintain a cordial relationship with the other departments
. Possess good analytical skills and ability to work individually and as a part of a team
. Possess strong functional base with respect to finance, accounts and related areas
. Exposure to data analysis tools, analytical tools for trending / forecasting

The consultancy offers opportunities for interested candidates to function as a part of a world class Office Management Team. MBA / M.Com with CA (Inter) OR ICWA OR CS (Company Secretary) with 1 - 2 years experience is a pre-requisite. Alternatively, those with Masters degree also choose to work with us, especially in research and documentation support.

If interested in the above opportunity, please do send us your updated resume in Doc / Rtf format immediately to careers@benaka.in or contact +91-96864 54155 for further processing your application.

SUBMIT

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